Golden Horizon Lab-Created Diamond Pendant

Change of Mind Policy

Our Change of Mind Policy does not apply to:

• Custom-made or made-to-order items
• Engraved items
• Earrings

If for any reason you change your mind about any eligible purchase, we will gladly refund the purchase price, provided:

• You return the goods within 30 days of purchase (or delivery in the case of online orders)
• The goods are in pristine condition, unopened, and with all original packaging and paperwork
• You provide proof of purchase

You will be responsible for the post and/or shipping costs (including customs and duties costs if applicable) to return your items to Richard Jewellery.

Our Change of Mind Policy is in addition to, and in no way limits, your legal entitlement and existing rights under any applicable statutory guarantee.

Special and Custom Orders (instore purchases)

Richard Jewellery's Change of Mind Policy does not apply to earrings, resized rings (whether resized as part of the purchase or after purchase), engraved products, or special, custom or made to order items.

For instore purchases where the components of the product/s will be ordered, and manufactured, specifically for the Customer (for example, where a specific size or metal type for goods has been requested by the customer, or the goods have been resized, designed or engraved at the customer's request) (“special or custom order”):

• Title to and property in the product/s will not pass to the Customer until the full purchase price has been paid.
• If the order is cancelled or terminated for any reason, Richard Jewellery may deal with the product/s in any way it chooses in its absolute discretion which may include selling or destroying the product/s, and the Customer will have no claim to them.
• The customer must pay 50% of the purchase price as a non-refundable deposit, or any lesser sum if Richard Jewellery agrees in writing; Richard Jewellery will not order the components or undertake any manufacturing until the non-refundable deposit has been paid.
• Full purchase price must be paid within 14 days of notification that the product/s are available for collection. If not so paid, Richard Jewellery may cancel the order.
• If the customer wishes to cancel the order, Richard Jewellery may elect to refund all amounts paid except the non-refundable deposit unless Richard Jewellery’s losses exceed the value of the non-refundable deposit.

Made to Order (online purchases)

Richard Jewellery’s Change of Mind Policy does not apply to earrings, resized rings (whether resized as part of the purchase or after purchase), engraved products, or special, custom or made to order goods.

For online purchases where the components of the product/s will be ordered, and manufactured, specifically for the Customer (for example, where a specific metal type for goods has been requested by the customer, or the goods have been designed at the customer's request) (“made to order”):

• Title to and property in the product/s will not pass to the Customer until the full purchase price has been paid.
• If the order is cancelled or terminated for any reason, Richard Jewellery may deal with the product/s in any way it chooses in its absolute discretion which may include selling or destroying the product/s, and the Customer will have no claim to them.
• The customer must pay 50% of the purchase price as a non-refundable deposit, or any lesser sum if Richard Jewellery agrees in writing; Richard Jewellery will not order the components or undertake any manufacturing until the non-refundable deposit has been paid.
• Full purchase price must be paid within 14 days of notification that the product/s are available for collection. If not so paid, Richard Jewellery may cancel the order.
• If the customer wishes to cancel the order, Richard Jewellery may elect to refund all amounts paid except the non-refundable deposit unless Richard Jewellery’s losses exceed the value of the non-refundable deposit.

Shipping

We offer free standard shipping on all orders within New Zealand. We will do our best to ship your item within 3 business days of receiving your order.

Delivery timeframes within New Zealand will vary depending on your location. For orders being shipped to Auckland, you can expect to receive your item within 1-3 business days of shipping. For orders being shipped to other cities within New Zealand, you can expect to receive your item within 3-7 business days of shipping.

Please note that delivery times are estimates and are not guaranteed. Delivery may take longer during busy periods or if there are delays beyond our control. If you require your item by a specific date, we recommend that you choose an expedited shipping option.

We use a reputable shipping carrier to ensure that your order arrives safely and in a timely manner. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so that you can track your order.

Please ensure that the shipping address provided is accurate and complete. We cannot be held responsible for orders that are undeliverable due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange for re-delivery. Additional shipping charges may apply.